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JUNO F.A.Q.

How long until my package arrives?

Thank you for placing an order with us! Everything will be packed and shipped from our South San Francisco warehouse. It takes between 2-5 business days for your goodies to be packed and shipped. If we encounter a problem during this process we’ll email you! If you have not received any shipping email please check for any emails coming from juno@thejuno.co.

I received a shipping email but the tracking link doesn’t work

Emails get sent as soon as the label is printed. Please allow 6-12 hours for USPS to update the tracking status.

My items broke during delivery

We’re sorry to hear that your package was not received in good condition. Due to the extremely low cost of our products, we are unable to offer any returns or exchanges at this time. If you encountered damage to your products due to shipping, we will gladly compensate you. Just send us a message with a picture of your damaged product.

What is your refund policy?

On special circumstances, we’ll either offer a refund or compensate you if your item didn’t arrive in the expected conditions. Shipping costs are not refundable.

My package says it’s been delivered but I don’t have it!

Once your package is marked as delivered by USPS, JUNO & Co is no longer held responsible for any lost or stolen goods. All orders reported as "delivered" by shipping companies are considered delivered. We do apologize, but JUNO & Co cannot be made liable of non-deliveries.

When are the “Coming Soon” products available?

We add new products to our store every Wednesday. There will be always products marked as “Coming Soon”.

Do you have a physical store? Where do you ship from?

We don’t have one for the moment. Our warehouse is located in South San Francisco, California.

Are your products “cruelty-free”?

We can’t speak for all of the brands we carry with 100% certainty but we can say that our JUNO & Co. Exclusive beauty tools are vegan and cruelty-free.

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